1. About this policy
[Legal business name], operating as CVTO (“we,” “us,” or “our”), explains in this policy how personal information is collected, used and protected when you use cvto.ca or contact us through its form or by email.
2. Information we collect and how we use it
Contact form and emails
When you contact us, we collect the information you provide, including your name, email address, the subject of your inquiry and the contents of your message.
We use this information to answer your questions, process your request and follow up on our communications. Please provide only the information needed for your inquiry and avoid including identification documents, financial information or other sensitive information in the contact form.
Website operation and security
When you use our information request form, we collect the information you enter, including your name, email address, the subject of your inquiry and your message. We use this information to respond to your request and follow up on our communications.
Our website also uses Google Analytics to measure website traffic according to your consent choices, as explained in the section about cookies and analytics.
Separately, the hosting service may process technical information needed to operate and secure the website. Rejecting optional cookies does not necessarily disable this technical processing.
Website analytics
With your consent, we use Google Analytics, installed through the MonsterInsights WordPress plugin, to understand website traffic and improve our content.
Depending on the service configuration, collected data may include pages viewed, website interactions, referral sources, browser and device information, and cookie identifiers. This data should not be assumed to be anonymous.
3. Cookies and your consent choices
A cookie is a small file stored on your device when you visit a website.
Our website uses WPConsent to manage your preferences:
- Essential cookies: these support necessary website functions, including remembering your consent choices.
- Statistics cookies: these allow Google Analytics to measure website traffic. They are optional and are activated only after you agree.
You can accept or reject optional cookies, or customize your choices through the banner. Rejecting statistics cookies does not prevent you from browsing the website or contacting us.
You can change your choices at any time using the cookie settings button on the website. Withdrawing consent applies to future collection; it does not automatically delete information already collected.
[Insert the verified list of detected cookies and services, including their purposes and durations. Add other categories only if they are actually used.]
4. Access to information and service providers
Within CVTO, information is accessible to [authorized roles or teams] as needed to handle your request.
Our service providers may also process certain information on our behalf:
- Website hosting and maintenance: [providers or categories, information involved and purposes].
- Email and contact form processing: [providers or categories, information involved and purposes].
- Google Analytics: browsing data used for analytics when you consent.
- Other integrated services: [specify or remove if none].
Some providers, including Google, may process information outside Quebec. [Confirm relevant processing locations for other providers.]
For information about Google’s practices, see its Privacy Policy.
5. Retention and protection
We retain information according to the following periods:
- Contact form submissions and emails: [retention period or criteria].
- Google Analytics data: [configured retention period].
- Consent preferences: [duration configured in WPConsent].
Certain legal obligations may require longer retention. At the end of the applicable period, [describe actual deletion or anonymization practices].
We protect personal information through the following measures: [briefly describe the measures actually in place, including access restrictions and technical safeguards].
6. Your rights and requests
Subject to applicable legal conditions, you may request access to the personal information we hold about you, ask for corrections and, where applicable, request that it be provided in a structured, commonly used technological format.
You may also request to withdraw your consent to its use or disclosure. Depending on the nature of your request, withdrawing consent may limit our ability to assist you.
To exercise your rights or submit a complaint about how your information is handled, contact our privacy officer. We may need to verify your identity before responding.
Privacy Officer
Name or title: [complete]
Email: [designated address]
Telephone: [designated number]
Address: 25, rue Émile-Bond, Gatineau, Quebec J8Y 3M9
You may also contact the Commission d’accès à l’information du Québec.
7. Changes
We will update this policy when our practices change. The current version and its revision date will be available on this page. We will provide appropriate notice of significant changes and request new consent when necessary.